Welcome to our series of blog posts on beginner-level customer experience as defined by marketing when the customer is put in focus! We’ll walk through concepts such as customer retention and customer loyalty programmes to make sure you and your team all mean the same thing when meeting to plan for the present and future. Customers are one of the most important assets yet many companies still struggle to even define customer experience, let alone do everything in their power to ensure delighted customers return again and again. Be sure not to miss any of our growing collection of posts on this important area in a business and you will stay ahead of the competition! This post will be updated continuously.
The Happy Customer Blog Series
- The Happy Customer: Customer Acquisition, Retention, Switching And Relations (18.2.2020)
- The Happy Customer: Customer Satisfaction And Delight (3.3.2020)
We’ve made a collection of all our blog series, so please head over to that page if you like reading!
Last edited: 3 March 2020.