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Topics on customer experience collected from our different blog categories.

The Happy Customer: Customer Satisfaction And Delight

3 March 2020

Who wouldn't want a satisfied customer? And who wouldn't want them to be even happier, a delighted customer? These are well established concepts of customer experience (CX) and extremely important to ... Continue Reading

Customer Experience · Leave a Comment

The Happy Customer: Customer Acquisition, Retention, Switching And Relations

18 February 2020

Today we are going to talk about four different aspects of the connection between companies and their customers: customer acquisition, customer retention, customer switching and customer relations. ... Continue Reading

Customer Experience · Leave a Comment

The Happy Customer

4 February 2020

Welcome to our series of blog posts on beginner-level customer experience as defined by marketing when the customer is put in focus! We'll walk through concepts such as customer retention and customer ... Continue Reading

Customer Experience · Leave a Comment

5 Reasons Why You Should Love Competition

26 November 2019

Outsmart the competition, sell more than the competition, grow bigger than the competition, get more funding than the competition! Competition, competition, competition. Bad, elbow tactics, win, win, ... Continue Reading

Business Strategy · Leave a Comment

What Is Customer Experience Or CX?

16 September 2019

Since the definition of customer experience seems challenging still and so many businesses only are starting out on improving their version of it, we want to talk about it today. Customer service is ... Continue Reading

Customer Experience · Leave a Comment

5 Reasons Why We Built Our Own First Website

2 August 2019

Deciding whether to build your own website as a new entrepreneur, or a small-business owner expanding to an online presence, can be a daunting prospect, but there are benefits to it. Hiring a ... Continue Reading

Customer Experience · Leave a Comment

Grey stone wall, minimalist number 9, sleek metal mailbox, title "Customer Service When An Online Order Goes Missing", Wemla paperclip logo

Customer Service When An Online Order Goes Missing

17 January 2019

We have a great example of online shopping gone really badly for you to peruse. It involves a store located outside of the country, a local carrier and a shipment not delivered. We also have twelve ... Continue Reading

Customer Experience · Leave a Comment

Red and violet Wemla waves on light red, navy rectangle behind headline, Wemla paper clip logo

Introducing Customer Experience

14 September 2018

Have you ever felt like a sales person ignores you completely, looks you up and down a couple of times only to dismiss you as not interesting enough? And how about online shopping, can it be hard to ... Continue Reading

Customer Experience · Leave a Comment

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