Who wouldn't want a satisfied customer? And who wouldn't want them to be even happier, a delighted customer? These are well established concepts of customer experience (CX) and extremely important to ... View Post
Topics on customer experience collected from our different blog categories.
The Happy Customer: Customer Acquisition, Retention, Switching And Relations
Today we are going to talk about four different aspects of the connection between companies and their customers: customer acquisition, customer retention, customer switching and customer relations. ... View Post
The Happy Customer
Welcome to our series of blog posts on beginner-level customer experience as defined by marketing when the customer is put in focus! We'll walk through concepts such as customer retention and customer ... View Post
5 Reasons Why You Should Love Competition
Outsmart the competition, sell more than the competition, grow bigger than the competition, get more funding than the competition! Competition, competition, competition. Bad, elbow tactics, win, win, ... View Post
What Is Customer Experience Or CX?
Since the definition of customer experience seems challenging still and so many businesses only are starting out on improving their version of it, we want to talk about it today. Customer service is ... View Post
5 Reasons Why We Built Our Own First Website
Deciding whether to build your own website as a new entrepreneur, or a small-business owner expanding to an online presence, can be a daunting prospect, but there are benefits to it. Hiring a ... View Post
Customer Service When An Online Order Goes Missing
We have a great example of online shopping gone really badly for you to peruse. It involves a store located outside of the country, a local carrier and a shipment not delivered. We also have twelve ... View Post
Introducing Customer Experience
Have you ever felt like a sales person ignores you completely, looks you up and down a couple of times only to dismiss you as not interesting enough? And how about online shopping, can it be hard to ... View Post