Since the definition of customer experience seems challenging still and so many businesses only are starting out on improving their version of it, we want to talk about it today. Customer service is only a small part of it and there is most likely room for improvement in your business, too. We know we have […]
5 Reasons Why We Built Our Own First Website
Deciding whether to build your own website as a new entrepreneur, or a small-business owner expanding to an online presence, can be a daunting prospect, but there are benefits to it. Hiring a professional if you have the means to do so still means quit a bit of work on your own part, and we […]
Customer Service When An Online Order Goes Missing
We have a great example of online shopping gone really badly for you to peruse. It involves a store located outside of the country, a local carrier and a shipment not delivered. We also have twelve lessons learned for you to ponder to avoid making similar mistakes and thereby causing the customer experience to reach […]
Introducing Customer Experience
Have you ever felt like a sales person ignores you completely, looks you up and down a couple of times only to dismiss you as not interesting enough? And how about online shopping, can it be hard to find your way around web shops? There is no business without customers. The Customer Businesses tend to […]