Wemla

  • HOME
  • SHOP
    • E-Books
    • Posters
    • Productivity Tools
    • Reference Tools
  • RESOURCES
    • Productivity Tools
    • Reference Tools
  • BLOG
    • Business Strategy
    • Customer Experience
    • Entrepreneurship
    • Marketing & Sales
    • Productivity
    • This Website
    • Wemla Blog Series
  • NEWSLETTER
    • Library
  • ABOUT
  • CONTACT
  • My Account
  • Basket

Topics on customer experience collected from our different blog categories.

The Happy Customer: Customer Satisfaction And Delight

3 March 2020

Who wouldn't want a satisfied customer? And who wouldn't want them to be even happier, a delighted customer? These are well established concepts of customer experience (CX) and extremely important to get just right, if you want repeat business. And once a customer is hooked, they'll do some of your marketing for free–and bring friends with them. In this post: Background Customer ... View Post

Customer Experience · Leave a Comment

The Happy Customer: Customer Acquisition, Retention, Switching And Relations

18 February 2020

Today we are going to talk about four different aspects of the connection between companies and their customers: customer acquisition, customer retention, customer switching and customer relations. Notice that customer can mean any of the four types we defined in our blog post "What Is Customer Experience Or CX?", not just consumer as in business-to-consumer, B2C. The implications of these ... View Post

Customer Experience · Leave a Comment

The Happy Customer

4 February 2020

Welcome to our series of blog posts on beginner-level customer experience as defined by marketing when the customer is put in focus! We'll walk through concepts such as customer retention and customer loyalty programmes to make sure you and your team all mean the same thing when meeting to plan for the present and future. Customers are one of the most important assets yet many companies still ... View Post

Customer Experience · Leave a Comment

5 Reasons Why You Should Love Competition

26 November 2019

Outsmart the competition, sell more than the competition, grow bigger than the competition, get more funding than the competition! Competition, competition, competition. Bad, elbow tactics, win, win, win. No, let's talk about why you should love having competitors to pull focus back on yourself in strategic thinking! We will walk you through five different angles of viewing your competitors as an ... View Post

Business Strategy · Leave a Comment

What Is Customer Experience Or CX?

16 September 2019

Since the definition of customer experience seems challenging still and so many businesses only are starting out on improving their version of it, we want to talk about it today. Customer service is only a small part of it and there is most likely room for improvement in your business, too. We know we have quite a bit of work to do here still and the feedback box should never close, so let's dive ... View Post

Customer Experience ·

5 Reasons Why We Built Our Own First Website

2 August 2019

Deciding whether to build your own website as a new entrepreneur, or a small-business owner expanding to an online presence, can be a daunting prospect, but there are benefits to it. Hiring a professional if you have the means to do so still means quit a bit of work on your own part, and we want to reflect on both alternatives as well as share five reasons for doing it ourselves for ... View Post

Customer Experience · Leave a Comment

Grey stone wall, minimalist number 9, sleek metal mailbox, title "Customer Service When An Online Order Goes Missing", Wemla paperclip logo

Customer Service When An Online Order Goes Missing

17 January 2019

We have a great example of online shopping gone really badly for you to peruse. It involves a store located outside of the country, a local carrier and a shipment not delivered. We also have twelve lessons learned for you to ponder to avoid making similar mistakes and thereby causing the customer experience to reach an appalling low. Let’s jump right into this first case of ... View Post

Customer Experience ·

Red and violet Wemla waves on light red, navy rectangle behind headline, Wemla paper clip logo

Introducing Customer Experience

14 September 2018

Have you ever felt like a sales person ignores you completely, looks you up and down a couple of times only to dismiss you as not interesting enough? And how about online shopping, can it be hard to find your way around web shops? There is no business without customers. The Customer Businesses tend to forget about the customer, as utterly shocking as it may sound. Yet every effort should be ... View Post

Customer Experience · Leave a Comment

About Wemla

Welcome to our website! We teach business skills to entrepreneurs all around the world to help you start and grow a profitable business. Read more about Wemla here!

Connect With Us

  • Facebook
  • Instagram
  • LinkedIn
  • Pinterest
  • Twitter

Read Our Blog

  • Bloglovin
  • RSS

Blog Categories

Blog Tags

Our Most Recent Posts

Business Reading challenge
Lego camera on turquoise background

Our Newsletter

Want a more profitable business with time for vacation? Sign up for our biweekly newsletter and get access to the private library of productivity resources and reference tools, created for ambitious solo entrepreneurs and small-business owners.

    Interests
    Powered By ConvertKit

    To comply with GDPR, we use a double-opt in process to subscribe. No spam, unsubscribe at any time. Read our Newsletter page and Privacy Policy for more!

    Wemla

    Home
    About
    Sitemap
    Start Here

    Terms

    Cookie Policy
    Disclosure Policy
    Privacy Policy
    Terms & Conditions

    Customer Service

    Contact
    FAQ
    Ordering, Delivery and Returns

    Looking For Something?

    Shop

    E-Books
    Posters
    Productivity Tools
    Reference Tools

    Free Resources

    Library
    Newsletter

    Blog

    Business Strategy
    Customer Experience
    Entrepreneurship
    Marketing & Sales
    Productivity
    This Website
    Wemla Blog Series

    Read Our Blog

    • Bloglovin
    • RSS

    Connect With Us

    • Facebook
    • Instagram
    • LinkedIn
    • Pinterest
    • Twitter

    Want A More Profitable Business?

    We can help! Sign up for our newsletter and get access to our library of subscriber resources created for entrepreneurs like yourself.

      Interests
      Powered By ConvertKit

      To comply with GDPR, we use a double-opt in process to subscribe. Please read our Privacy Policy for more information.

      Copyright © 2021 Wemla Ab Oy.

      The Wemla website uses cookies, read more in our Cookie Policy. Edit Cookie SettingsAccept Only Necessary CookiesACCEPT COOKIES
      Cookie Policy

      Privacy Overview

      This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are as essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
      Necessary
      Always Enabled

      Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.

      Non-necessary

      Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.