Since the definition of customer experience seems challenging still and so many businesses only are starting out on improving their version of it, we want to talk about it today. Customer service is ... Continue Reading
Customer Service When An Online Order Goes Missing
We have a great example of online shopping gone really badly for you to peruse. It involves a store located outside of the country, a local carrier and a shipment not delivered. We also have twelve ... Continue Reading
Introducing Customer Experience
Have you ever felt like a sales person ignores you completely, looks you up and down a couple of times only to dismiss you as not interesting enough? And how about online shopping, can it be hard to ... Continue Reading